CVS Group plc is one of the largest integrated veterinary services providers in the UK and owns more than 480 veterinary surgeries throughout the UK, Netherlands and Republic of Ireland. These surgeries include seven referral practices providing first class specialist treatment. We also operate four laboratories performing diagnostics services for the veterinary industry and seven pet crematoria. The group includes Animed Direct, an online store selling medicines, pet food and other animal related products.
At CVS Group plc we have a clear purpose, vision and strategy which guides how we operate as a company and sets out a clear direction we are working towards.
We asked our colleagues what they felt our purpose was and they gave as a clear answer, “our purpose is to give the best possible care to animals”.
Wherever colleagues are in our company, in the UK, Ireland or the Netherlands, in our veterinary practices, laboratories, crematoria, MiPet Cover pet insurance, The Healthy Pet Club, Animed Direct and in our support service teams, they are helping us to give the best possible care to animals.
Colleagues also contributed to our vision to ensure we deliver on our purpose.
Our vision is that we want to be the veterinary company people most want to work for.
This will help us to attract the very best people to enable us to achieve our purpose of delivering the best possible care to animals.
We have clear measures in place to check that we are on track to achieve this, and we share these with our colleagues and the public.
We have four strategic pillars, through which we will deliver our vision and achieve our purpose.
These pillars will stretch us and we are committed to having clear goals to ensure that we focus on delivering them.
We continue to deliver our vision through like-for-like growth and the acquisition of veterinary practices, diagnostic laboratories and pet crematoria. We focus on creating value through the provision of integrated services and the best customer care.
Our excellent customer service and care is provided by ensuring that we employ the best people and that we train them well throughout their careers. Our Practice Division employs 57 diploma holders and 10 Board eligible vets and our laboratories employ 31 clinical pathologists. We have taken on over 350 graduate vets in the last three years. Customer service is one of our core values and underpins all of our training and development. Clinical development is an essential aspect to help us provide excellent customer service but we also ensure that our management and operational abilities are developed through our Aspirational Leadership programmes.
We aim to meet all of our customers’ needs so that we can ensure a consistent high quality of treatment. Our practices are increasingly providing their own night services (rather than it being provided by a third party) and we are rapidly developing our referral centres so that our own experts provide all our veterinary service to our customers animals. Our veterinary practices provide preventative healthcare either as and when required or through our preventative care scheme called The Healthy Pet Club. We also have a number of own brand MiPet medicines and products. Our laboratories perform diagnostic testing and, when necessary, we have our own pet crematoria and cemeteries.
CVS provides a valuable service to other veterinary practices through MiVetClub and VetShare, our buying groups. Through this group some of the benefits that CVS gets from its scale and breadth of operations is passed on to other veterinary practices. This can be when buying medicines (including our MiPet own brand products), using laboratories and using pet crematoria.
CVS continues to grow through acquisitions. We already have excellent geographical coverage throughout much of the UK but there remain areas where we have few practices and some where we can improve our service further by increasing the density of our coverage. The majority of our veterinary practices are small animal first opinion businesses, but have a growing group of large animal and equine practices. We remain committed to developing our referrals business whether it is through acquisitions or greenfield sites. We will seek to improve the geographic coverage of our pet crematoria and whilst our laboratory business is quite mature we will consider appropriate opportunities for acquisitions.