Sustainability
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We are making our company as environmentally sustainable as possible.
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Our Clients & Their Animals
Our customers are at the heart of what we do; they are the reason our Company exists.
Our Colleagues
Our colleagues make CVS, without them we could not run our Company.
Our Communities
Our communities give us a social license to operate, which is required to be a trusted veterinary service provider.
Our Suppliers
Our suppliers provide us with the resources to provide high quality care to our patients.
Our Environment
Our long-term success depends on the sustainable use of the planet’s resources.
Our Profession
Our industry bodies help set the course of the profession, train veterinary professionals of the future, and give us unique first-hand insight into environmental and social issues.
Our Investors
Our investors provide us with the capital we need to run our Company.
Care for our Planet
From July 2024 to June 2025, we have:
Energy and Carbon
- Reduced business energy use by 4.2%
- Reduced operational carbon footprint by 6.9%
Waste
- Reduced waste sent to landfill by 53.5%
- Increased % of non-medical waste recycled to 39.0%
Care for our People
From July 2024 to June 2025:
People development
- Our employee Net Promoter Score (eNPS) stands at +3.1
- Our attrition rate is stable
Wellbeing & EDI
- 84.4% of colleagues having regular check-ins
- 79.9% of colleagues feeling equally included at work
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Care for our Clients & their Animals
From July 2024 to June 2025, we have:
Client Journey
- Increased our client Net Promoter Score (cNPS) to 78.9
New Client Care Training
- Undertaken 240 placements on this training
Care for our Communities
From July 2024 to June 2025:
The Professions
- We have hosted 1,094 weeks of student intra-mural rotations
One Health
- Percentage of consultations in which Highest Priority Critically Important Antibiotics (HPCIA) were prescribed 1.2%
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Download our Sustainability Reports
Sustainability Report 2024
Sustainability Report 2025
Sustainability Report 2024
Sustainability Report 2023
Sustainability Report 2022