CVS is focussing on developing the leadership and operational skills of its practice managers with the launch of its first dedicated in-house training programme specifically for these key practice team members.
A six day modular training programme has been announced for Autumn 2015. Called ‘Aspire’, it will cover a wide range of practice-management related topics, including HR, staff management and commercial thinking. A management consultancy has been engaged to run sessions on key management development areas, including planning and time management while, following on from its introduction last year of sessions on ‘Mindfulness’, a session on stress and wellbeing called ‘Mental Health First Aid (Lite)’ is being run by an organisation that specialises in helping businesses manage workplace stress.
CVS HR Director Helen Wiseman explained:
“Practice managers play a crucial role in our clinics and, increasingly, require skills and knowledge across a bewilderingly wide range of subjects. We know that, across the sector, they can also sometimes feel that their specific development needs are not being met.
“We continue to address this with a range of training initiatives, including this new modular programme, which complements the Aspirational Leadership Programme we already run for senior staff, both clinical and operational, and a raft of additional training in specific areas.
“In discussion with a number of our senior practice managers, we have developed a range of content which we believe will be highly relevant to them and which will really help them to excel in the key operational areas of their day to day work. We are excited to be welcoming our first delegates in September.”
Key to its success is CVS’ ability to attract ambitious veterinary staff whilst continuing to invest in the development of their clinical skills and in research to drive the profession forward. It also provides the business support to ensure its diverse range of small animal, large animal and equine practices achieve their full potential. CVS’ guiding principles include a commitment to excellence in all aspects of its work and a focus on building long-term relationships with its customers and suppliers. The company works in close partnership with the wider veterinary profession and industry colleagues.