CVS has appointed its first Out of Hours (OOH) Director in a move which highlights its ambition to become a market leader in OOH and to offer a high-quality OOH service, both to CVS members and to independent practices, across the UK.
CVS is the UK’s largest and most rapidly growing corporate veterinary practice with a mission to remain the largest and most comprehensive provider of veterinary services in the country. It currently runs OOH services out of 14 practices with expansion planned for 2017.
Commenting on his appointment, Dan Shrimpton said: “The quality of clinical care delivered by our teams is core to our values and, through building their clinical capabilities, I intend to ensure that CVS leads the field for OOH services within a few years.
“As a first step, I am learning more about how our current customers – both practices and pet owners – feel about the service we currently offer, as well as talking to our own teams to understand their point of view. I will then be working with team leaders to share the best practice we are already delivering and to develop a shared approach to clinical working which can be used by all CVS OOH teams. I will also be planning the introduction of new OOH services where there are opportunities or is a clear need.
“Securing a high level of support for teams working outside normal working hours and enhancing career opportunities and development programmes for our colleagues who want to focus in this area are further priorities.”
Karyn MacKenzie added: “Our vision is of a market-leading, convenient and client-centric emergency OOH service, run by professionals who are completely committed to clinical excellence and client care. We are already making great strides in this direction but the appointment of our first Out of Hours Director is a statement of intent that we plan to expand our OOH service while ensuring it sets a new level for quality. We are delighted to have someone of Dan’s calibre join us and welcome him to CVS.”
Key to its success is CVS’ ability to attract ambitious veterinary staff whilst continuing to invest in the development of their clinical skills and in research to drive the profession forward. It also provides the business support to ensure its diverse range of small animal; large animal and equine practices achieve their full potential. CVS’ guiding principles include a commitment to excellence in all aspects of its work and a focus on building long-term relationships with its customers and suppliers. The company works in close partnership with the wider veterinary profession and industry colleagues.