This website www.cvsukltd.co.uk (“Website”) is owned and operated by CVS (UK) Limited, a company incorporated in England & Wales with company number 3777473 whose registered office address is at CVS House, Owen Road, Diss, Norfolk, IP22 4ER. Other group companies, as defined under s474 Companies Act 2006, are referenced within the Website and this privacy notice includes such group companies. CVS (UK) Limited and its group companies are referred to in this privacy notice as “CVS”.
When you place an enquiry through the Website, use the website, place an order, contact CVS by email, telephone or in writing we may collect and process personal information (“Personal Information”) about you. We understand the importance of looking after the Personal Information that you provide and this notice (“Privacy Notice”) sets out what Personal Information we collect, why we need to collect it, how we will use your personal information and how long we will store it for.
We will process your Personal Information insofar as it is necessary for the performance of our contract with you. This will involve using your Personal Information to provide you services and to send you information which is related to the services we provide to you and our obligations to you.
We may collect your name, address, email address, mobile number and telephone number so that we can identify you, carry out our obligations to you and deal with any correspondence with you. Please remember to let CVS know if any of your personal information changes as soon as possible so that we have up to date records.
Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform:
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number:
We will keep your Personal Information for as long as you are a contact of CVS and thereafter for as long as any legal claim may be made against CVS, or our colleagues and for as long as is required to comply with our legal and regulatory requirements including to the HMRC and RCVS.
We are required to share your Personal Information in certain circumstances to ensure that we are able to provide you with services or carry out any obligations to you. In each case we will only share the data necessary for the purpose and it will only be in relation to the specified purpose. Each third party is required to have in place comparable data security measures and to be fully compliant with the terms of the Data Protection Act 2018.
So that we can send you reminders, administrative information relating to the way we provide services to you, information about animal health issues relevant to you and marketing communications if you have consented to receiving them.
Information we share:
If we receive a request in writing from a law enforcement agency, we may be required to provide your personal information.
Information we share:
Save as set out above, we will not transfer your personal information to any other person or company without your prior consent.
Keeping your data secure
We recognise the importance of keeping your personal data safe and we have in place security measures and policies to prevent personal data from being lost, used or accessed without our permission. The whole Website is secure and you will see “https” in the address bar for each page. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
The Data Protection Act 2018grants all data subjects the following rights without charge. These include the right to:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the Data Protection Act 2018. This is available at www.ico.org.uk
If you would like to exercise any of your rights, please contact the practice manager at your Practice. In order for us to deal with your request efficiently, please provide:
We will keep our privacy policy under regular review and we publish any updates in practice or on this website. This privacy policy was last updated on 29 October 2020.
Please contact us if you have any questions about our privacy policy or the information we hold about you.
By email: dataprotection@cvsvets.com
Or write to us at: Data Protection Officer, CVS House, Owen Road, Diss, IP22 4ER
Our website uses cookies to distinguish you from other users of our website. This enables us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site without changing your settings, you are consenting to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. By law, we are permitted to store cookies on your machine providing that they are essential to the operation of the site (“Strictly necessary cookies” as set out below), but for all other we need your permission to do so.
We use the following cookies:
We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
