Our culture and values reflect our purpose to give the best possible care to animals and our vision to be the veterinary company people most want to work for.
Individual attitudes and behaviours are key to our success. These values not only make us different, they also provide us with a sense of direction for consistent behaviour. They act as a foundation for our evolving culture as well as a guide describing what we can expect of each other and what our colleagues, our customers and the communities in which we work can expect of us. Our values are at the heart of how we work and they provide the inextricable link that ties all of these things together.
In 2022, we completed a Group-wide culture survey in which our colleagues fed back their experiences of inclusion, support and fairness within CVS. We are using this feedback to guide our colleague-led Equity, Diversity and Inclusion (EDI) groups, focusing on Ability and Neurodiversity, Ethnicity, Social Mobility, Gender and LGBTQ+. The groups have great passion for this hugely important subject and are already helping us identify ways in which we can further improve. We are in this for the long term, and we recognise that sustainable cultural and systemic change will take time. We are building a comprehensive EDI strategy, which will evolve over time as we respond to what we are achieving and what our colleagues are telling us.