We at CVS recognise the crucial role that receptionists play in veterinary practice and we are committed to supporting front of house colleagues throughout their career.
One of our key drivers is to offer the best learning, education and development in the profession. On National Receptionists Day, we expanded our CPD offering with the launch of a Level 4 Endorsed Certificate in Client Care for Veterinary Receptionists becoming the first in the industry to do so, tailoring the course specifically to receptionists’ needs.
Martin Whiting, Director of Education explains: “This 12 month qualification demonstrates our commitment to creating a career pathway for all colleagues, clinical and non-clinical.
It’s ideal for experienced veterinary receptionists who wish to offer the very best care to their clients. The blended course delivers interactive online content combined with live sessions and online forums to encourage communal learning and includes topics such as bereavement support and supporting new colleagues.”
We currently employ over 1,400 receptionists and in 2020 introduced the first ever internal Level 2 Endorsed Certificate in Client Care for Veterinary Receptionists. With courses for small animal and equine practices, it spans from care-based skills such as communication and conflict, to service-based skills including diary management and dispensing. It is structured to enable receptionists to excel in their role and deliver a first class client experience.
Coinciding with the launch on National Receptionists Day, a competition was held for our front of house colleagues with four lucky winners winning free enrolment on to a client care course of their choice.
Held annually on the second Wednesday of May, the day was founded by the National Receptionists Association to raise awareness of, and appreciation for, the role of receptionists in all areas of business. We embraced that this with surprise celebrations in all divisions recognising the excellent work receptionists do.
Colleagues were encouraged to show their appreciation in creative ways, including cake baking, decorating reception areas and recording videos of thanks, one of which came from CEO, Richard Fairman who said: “Our purpose is to provide the best possible care to animals and this care starts with the excellent service that clients receive from our reception teams. As the first point of contact for clients and visitors, our front of house teams play an essential role within CVS.
We are proud of the wonderful work that its receptionists do every day to ensure clients receive outstanding client care.”