Julie Rutter from Marske Vets

CVS Group is proud to launch the SignVideo Service for deaf clients who use British Sign Language in CVS veterinary practices

3rd February 2020

From 3rd February, CVS is proud to offer SignVideo, a service to deaf pet owners who use British Sign Language (BSL) to make telephone calls to CVS Veterinary practices and attend in practice consultations using fully qualified BSL interpreters via video calls.

Julie Rutter, an Animal Nursing Assistant from Marske Vets gave a compelling presentation on deaf access to the CVS Equality, Diversity and Inclusion working party in the summer of 2019.

Julie, who is a mum, a pet owner and has been deaf since birth explained the challenges that deaf people face in day-to-day life including the difficulties accessing veterinary advice. As a result, CVS is the first veterinary group in the UK to deliver the SignVideo service at our 450 UK practices.

Julie Rutter, Animal Nursing Assistant at Marske Vets commented: “I’m delighted as a Deaf and British Sign Language user to see CVS become the first veterinary group to offer this important service to deaf clients, following my initial idea on Facebook. I currently have over 3,000 followers who have been waiting for me to announce the launch who will be very excited to be able to access veterinary services in our practices.”

Richard Fairman, Chief Executive Officer at CVS commented: “We are delighted to launch the SignVideo service and hope it will make it easier for deaf BSL pet owners to contact our practices and access veterinary advice and also facilitate wider pet ownership.”

The service is available in CVS UK small animal, equine, farm and referral practices between the hours of 8am-6pm Monday-Friday (excluding bank holidays).

To find out more you can watch our launch video

Deaf BSL clients can find a practice near them on the Healthy Pet Club and Horse Health Programme websites clicking on the SignVideo link to access the service at the desired practice.

The SignVideo App
Deaf BSL clients can also look for our logos on the SignVideo App to locate a convenient small animal or equine practice. To find out how to download the App, go to signvideo.co.uk/downloads